ST
Sebenzile T

1 reviews | Active since Feb 2015

29 Aug 2016, 11:07

Appalling Service

<p>I Spoke to one the consultants at the call cntr last month and advised her to cancel the policy as I nolonger own the car. The debit order went off again on the 27th and i called again and asked for it to be cancelled, the advisor said she cant put me through case the department is busy and that someone will call me when ever. This is not acceptable you better believe when I get another car I will not be using MiWay. You better make sure that this debit order is cancelled ASAP as reversing your charges is damaging my credit scoring.</p>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply29 Aug 2016, 16:18
Official

Thanks for bringing this to our attention and we're really sorry for upsetting you - we assure you that it is never our intention to do so. Katlego has been in touch to confirm cancellation of your policy and to let you know what we need to refund the incorrect charged amount.

Thanks for giving us a chance to make things right and please give us a shout if you need anything else!

Best regards,
The MiWay Team

Best regards,