Appalling customer service

I recently had an accident and did my claim online. I had to contact miway, the following day, because not once after recieving my claim did they think of contacting me. I then contacted them again, yesterday 12 Nov 24, and requested a call back wrt my claim. It's the next day, still no call, SMS or email. I would like to highlight how appalling the customer service is at Miway, it's practically non existent. Not once was I asked about my well being after the accident, it was all business. For any business to thrive, customer service is key. I'm really livid, I've been a customer for years now and this is a deal breaker.