Appalling customer service at MiWay insurance

There is appalling customer service at MiWay insurance. Whilst they know that Renew-it Randburg has extremely bad customer reviews, they still send their customers there. As per the instrluctions by my insurance MiWay, l took my car to renew-it Randburg in early December and when l collected the car, it badly fixed. Instead of replacing the accident damaged parts with new parts, they recycled old parts. Consenquently, there was extremely poor workmanship which the insurance is not sending a clear message on. MiWay asssor, Wendel and his manager Rowan Rose are now avoiding my calls and messages. They had promised to look into my issue including the rear bumper claim that was partially approved for no apparent reasons. I even requested an assesent report generated by wendel on 8 January 2024, in vain. This is fruatrating. Its clear there is something they are hiding and it seems they are protecting the service provider. Furthermore, its clear that they do not value us as their clients, instead, they value their relationship with the service provider- Renew-it Randburg.