Appalling Customer Service

I have just recently switched my car insurance to MiWay and I am still not covered as I have not done my car inspection due to them not helping with my App or the email that I should have received to send the car photos as advised by one of the consultants. I have been with MiWay before but their service and customer care is absolutely appalling to say the least this time around. I have sent multiple requests for feedback and still nothing but rest assured that the debit order went off without a glitch but I can remain with no cover as that does not matter to them as long as they making money. I instantly regret joining MiWay but when they want you to join, they will call you a thousand times a day then just for them to become a pandemic