Appalling customer service

Appalling service ever...! Terrible communication, nobody can make decisions, car is back at repairer after a month due to work been overlooked and repaired incorrectly. .. no courtesy vehicle so far for 2 days.. yet it's a service we are paying for. After been promised a phonecall from a so called manager Kea ...which I am still waiting for I now had to take public transport home tonight. All they can do is say there's nothing they can do. There is absolutely no customer service .. the customer is not important to Miway.. as they just don't care... Please rethink your vehicle insurance company as all is well when they want your business , however, when you need them in times of trouble, you are left on your own to fend for yourself. Miway has the worst customer service ethics ever..... Sincerely and utterly disappointed