appalling and ridiculous delay which is all meet with very poor communication

Am deeply disappointed with the level of service l have received from Miway regarding my claim this has been such a stressful process and apart from it being a pain for me being involved in an accident.

It all started on 01/09 when l was unfortunately hit by a speeding truck at an intersection, upon being involved in the accident l started calling their contact center to log my claim first my calls were dropped and no call back was done so that we can pick up from where l had left off l would have to call back and start the whole process again.

After the claim was logged were assigned to a claims specialist who was now working on my claim. The level of communication is very poor that is the list l can say whenever l try to call no one picks up. However, they are so quick to advise on their website that we will keep you updated at every step so that the claim is hassle-free. 3days went by and their assessor company deemed the uneconomical repairs and they offered to write it off which we didn't agree on we managed to get to an agreement.

We have agreed on all this now we are being told they need to verify my license like was this not the very first thing they were supposed to do after one is involved in an accident and it's going to take again another 2-3 workings days which is just a snowballing issue they don't see the need for one to get this dark cloud of our shoulders. This means we have to wait for nearly 3 weeks until all this has been finalized. However, when their sales team contacts they are so quick to help and they always get their direct debit every single month hassle-free. But now need their assistance it's just one delay after the other.

This is such an appalling and ridiculous delay which is all meet with very poor communication everything you have to follow up.