RS
ROLAND S

1 reviews | Active since Mar 2012

20 May 2018, 08:55

APPALING SERVICE FROM MIWAY

Why is it so difficult to cancel a policy with this company ?.I have made phone calls to them to no avail.As soon as you inform their call centre that a policy needs to be cancelled,they put you on hold and never come back.Even their chat facility is not assisting.I am not used to this appaling lack of service.When one needs to cancel a policy with any other insurance company,it takes a few minutes.Miway does not even respond to e-mails.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply20 May 2018, 19:53
Official

Thanks for your note and apologies for any upset we have caused. An agent will be in touch with you first thing tomorrow morning.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply30 May 2018, 16:29
Official

We’re sorry for the delay in assisting you with your cancellation request. Faqeer has been in contact with you in order to resolve your query

If you require any further assistance, please feel free to call us at ***.

Best regards,
The MiWay Team