App solutely terrible online service

<p>I cancelled my insurance on 24th December on the app because I traded my car in. Then my premium came off again this month so I went on the online chat to request a refund only to be told they have no record of my cancellation and if they want me to consider the refund I have to prove that I sold the car I have been insured with other companies before and have never been asked to prove that I have sold a vehicle before all of them have taken my word for it. I was made to feel like a ****. Only to have an agent coincidentally phone me 5 minutes later (I had left a call me back) and tell me yes he can see I cancelled on app on 24th December. Still no idea if I will be seeing that refund</p>