APP INEFFECTIVE

<div>My husband was involved in a smash and grab on Friday afternoon during which his cell phone was ******. I couldn't log the claims (for both the car window and cell phone), as he hadn't been able to get to the police station at the time to get a case number. So, I managed to download the app, after your call centre agent suggested I register the claim that way, as soon as we got the SAPS case number. What a ****** joke! How exactly am I supposed to register our details on the app, when it only allows you 30 seconds to enter the OTP, and YOUR SYSTEM TAKES FIVE DAMN MINUTES OR LONGER TO SEND AN OTP????????!!!!!!!!!!!! And of course your call centre isn't operational on a Sunday, which means this now has to wait until Monday, during my work time, for me to call your offices and register these claims. It's pathetic!!!! If you want your customers to make use of your so-called technology, you can at least make very sure that your systems are fully functional and actually communicate with each other. To say I'm mad / angry, is just WAY TOO POLITE, but it's the best I can do on this platform!!!!!</div>