APALLING SERVICE

I was involved in a car accident on the 24th September 2019 and that in itself was a very traumatic experience. MiWay has been missing in action from the word GO. I've had to call them several times and the common courtesy of returning a telephone call is non-existent in their organisation. My so-called service agent, Shamel Mothibeli, is beyond useless!!! My car isn't even on the premises of the panel beaters anymore (did you receive good money for my car, MiWay?) - BECAUSE I SURE AS HELL HAVEN'T!!!!! My claim hasn't been finalised yet and I get no communication or updates unless I have to repeatedly ask for it, and that's no guarantee either. Arrangements haven't even been made to collect the spare key yet, AND I've sent the documentation from ABSA as requested, yet MiWay is NOWHERE!!! Your adverts on the radio about your wonderful service should be removed immediately because it's LIES and FALSE ADVERTISING!! My premiums through all these years have been good enough but when it comes to claims ... Well... I'm NEVER referring anyone to MiWay again, EVER, and whatever good ratings I've given you in the past, well, that's down the tubes, isn't it?!