Another terrible experience

I signed up and cancelled on the very same day after they had taken down the wrong information over the phone. After correcting them via email the premium had increased by so much I was forced to cancel as I had a better existing deal with OUTsurance. A few days later I have a debit order going off to pay for my cancelled account. This whole story lies somewhere else amongst the other 1 star reviews.

https://www.hellopeter.com/miway/reviews/what-a-waste-of-my-time-***e2c668b86bc***a354b3f8fe98-***

Anyway, this review is about me trying to get my money back. After not hearing anything from them after posting my bad review I decided to phone them myself to get my refund.

The consultant tells me I cannot get my money back..... Their cancellation policy states something that wasn't communicated to me over the phone. Bear in mind, I have not received any official documents or schedules from them so I have no clue what's going on other than the fact that I had cancelled my policy with them a few days ago over the phone and am now billed for it.

For them to evaluate the circumstances and be so unwilling to help me is absolutely ridiculous. The extent I have to go to in order to get my money back after having the policy for less than 10 hours (due to mistakes made on their side) is unacceptable.