AV
Arun V

1 reviews | Active since Oct 2015

03 Nov 2015, 21:46

Another instance of great service from an agent

I started getting annoying sms from miway asking for inspection of my car even after completing the inspection the very next day after I bought the car insurance. I phoned the customer care and the way the agent helped me was very pleasing. Andrew kekana helped me with the update of inspection report in the miway system using the copy of inspection report I sent to him. He made me feel that miway customer care really care about the customer concerns. I really appreciate the professionalism of Andrew. Such agents makes the difference in customer service. I phoned customer care with a frustrated mind and ended the call with complete satisfaction . I am a very new customer of miway , looking forward to similar service from miway.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply04 Nov 2015, 10:18
Official
Hello arunkv,

We're sorry if we upset you initially, it is never our intention to do so. Thanks for allowing Andrew to step in and save the day by making things right! We'll be sure to congratulate him on a job well done!

Kind regards,
The MiWay Team