1 reviews | Active since Apr 2017

29 Nov 2022, 08:47

Annual review ****

I called Miway as I received my annual review pricing, not only did my insurance go up by more than 17% when CPI in South Africa is less than 6% I first spoke to a consultant named Mandla, who was reviewing my policy who advised he is going to call me back. I never received the call back. Later on in the evening , I get another email from Miway to advise that my policy has further been increased without Concent! So from R438 the policy went to R530 then it when to R590!!!! I called back this morning to speak to a senior consultant who advised that she can only get me better premiums if I reduce my cover or services offered. My car is a year older - 8 years old to be exact however they want to charge me 20% + more. miway service is pathetic and I would rather advise people to find alternative insurance.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply29 Nov 2022, 08:53
Official
Thank you for your note. While this is not the feedback we strive for, we appreciate every chance we get to improve your service experience. Someone will be in touch shortly to see how we make this right for you.  Best regards,
The MiWay Team