Annual premium increase farce

As a customer for over a decade with Miway with very few, minor claims during the duration of my policy (they themselves refer to me as a low risk client), I was about to cancel my policy after the premium was set to go up by over 70%, but Thanduxolo Qomoyi was very helpful in reducing the premium substantially -- thank you, Thanduxolo.

I was also unhappy with the substantial increases in excess amounts on some of the insured items in the updated policy schedule, but as Thanduxolo explained, he couldn't reduce these without the premiums going higher. So the excesses on everything have gone up significantly, but at least the premium is more affordable.

This does make me wonder what insurance companies like Miway think of their customers -- do they take us for fools in that if we don't question the increases, they think it's absolutely fine to do this annually?