Annual Policy Review shambles

<p>I received my new policy from Miway and once again they have changed my excess. This happens every single year, and every year I have to go through the headache of trying to get it sorted out. Since I have been with Miway, my vehicle excess has been R1000. This year my premium increased, as expected, and my excess rose to R4250! This is completely ridiculous, especially seeing as I have been a loyal and good customer, my premiums are alway paid on time and I have never claimed from Miway. </p> <p>I phoned to have this rectified, which lead to my premium being further increased to allow me to go back to my R1000 excess. I wasn't happy about this and requested that a manager/supervisor call me..</p> <p>The next day I received a customer service survey which I responded to. Then I received an updated policy schedule where my premium has descreased by R80 but my excess is still sitting at R4250! This is completely unacceptable to me as I stipulated I didn't want my premium to change, only my excess.</p> <p>It has been a week now and still no one from Miway has actually called me as per my request. Is it really time to start shopping for a new insurer???</p> <p> </p>