1 reviews | Active since Nov 2013
ANNUAL INCREASE HORROR
<p>I recently got my annual increase schedule for being a year with Miway, naturally i fully understand annual increases come into play but at the same time my vehicle's value decreases and in this regard i disagree with paying a higher premiun when my vehicle is actually worth less than it was last year. I then called Miway on Saturday the 06/08/2016 and spoke with someone who kept trying to explain over and over trying to justify why its okay for the premium to increase. Intially i was told when took out my policy, by the guy who assisted me that when i receive the annual increase letter to call in otr go online and re view my policy as my vehicle will then decrease in value. Saturday asking that very question the lady who answered my called told me, Miway will not be wiling to relook at my policy (in not so many words) at this point, i feel they sweet talk you and make everything more rosy when trying to get you to join them when they actually have you. The previous insurance i was with had indeed reviewed my policy and my premium dropped. I feel i have to make changes once again, as i dont feel as a customer my needs are met with Miway. I cannot believe, this is the way the do business and moving now would probably be the best bet for me.</p>
Good day Nicole
We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Thanks for giving Busi a chance to discuss your concerns with you in more detail and to help and please give us a shout if you need any further assistance.
Kind regards,
The MiWay Team
Best regards,
Good day Nicole
We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Thanks for giving Busi a chance to discuss your concerns with you in more detail and to help and please give us a shout if you need any further assistance.
Kind regards,
The MiWay Team
Best regards,
After getting a helpful and quick response from Busi, to my dismay i am truly high upset with Miway and thinking if this was my final straw with Miway. They assisted me with a cheaper premium and failed to mention they will be increasing my excess. My excess is more than double than what it was last year when i took out the policy with miway. This is so patethic and infuriating as i was non the wiser, i admit failure to throughly go through my policy is a mistake on my part but i knew i signed up for R2000 excess i woulf have assumed it stay the same or increase by the slightest amount, not double. I think its time to start shopping around for insurance once again!!!
After getting a helpful and quick response from Busi, to my dismay i am truly high upset with Miway and thinking if this was my final straw with Miway. They assisted me with a cheaper premium and failed to mention they will be increasing my excess. My excess is more than double than what it was last year when i took out the policy with miway. This is so patethic and infuriating as i was non the wiser, i admit failure to throughly go through my policy is a mistake on my part but i knew i signed up for R2000 excess i woulf have assumed it stay the same or increase by the slightest amount, not double. I think its time to start shopping around for insurance once again!!!
We apologies, we will get someone to assist you.
Best regards,
The MiWay Team
Best regards,
We apologies, we will get someone to assist you.
Best regards,
The MiWay Team
Best regards,
Thanks for giving Busi a chance to step in and assist you, we confirm that she assisted with updating your policy to better suite your needs and we thank you for giving us another chance to make things right.
Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!
Best regards,
The MiWay Team
Best regards,
Thanks for giving Busi a chance to step in and assist you, we confirm that she assisted with updating your policy to better suite your needs and we thank you for giving us another chance to make things right.
Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!
Best regards,
The MiWay Team
Best regards,
