Annoying feedback requests

<p>Hi there,</p> <p> </p> <p>Just thought I'd provide feedback RE the last few interactions I've had with CS (both were great BTW). It's become obvious that the CS staff get rated based on their HelloPeter reviews. This is not okay because HelloPeter is supposed to be feedback for the organisation as a whole, not just for individuals.</p> <p>Secondly, it defeats the purpose of HelloPeter by asking customers to go on and rate them, this superficially boosts the whole company's ratings (and acts as a form of incentivised reviews which are problematic from a rating perspective).</p> <p>Thirdly, it's a pain to go onto HelloPeter every time I've interacted with a member of CS, an internal rating system is far better (those ones that send out SMSs).</p> <p> </p> <p>Kind regards,</p> <p>Duncan</p>