Annoyed with the Miway service after insurance claim

This is the second time I really do not want to give Miway any rating, it is all nice and gloomy when you are not in an accident with this company, Once you are in an accident the true colours are painted in very light paintings, you will be running around and the person assigned to you will also be as useless as they are. My car was involved in an accident in Jan, then in Feb it was sent to one of the panelbeaters whom are currently making a fool of me, they made sure that they do the as long as the car is drivable we shall then ignore every complaint she brings to us and that they are doing, I have addressed this with Gabisile who my assigned assistant she too is just not helpful, she is just god with leap service, when I asked for what the insurance has approved on my car I noticed that some parts which were damaged in the accident were not on the list then I told her it is until today she has never come back to me to tell me what then should happen or will happen, If Miway stop being lazy and send assessors to assess the real damage on the car this would help us not to miss anything on the damages and we will have a peace of mind just like when we are paying the insurance premiums. Right now I am running like a headless chicken looking for solutions but I have no answers as Miway is done with me and the panelbeater is also not even bothered. one other thing that was damaged in my car is a headlamp the panelbeaters found it but it is not properly fitted and also not correctly set up, the day time runners on that light is on when it is not supposed to be and off when it is supposed to be on, I queried this with the panelbeater and until today a month later they will fix it or the electrician is not available. Who exactly is fooling who here? Miway or the panelbeater? Miway never once asked me if I am happy with the work done on my vehicle even though they know we are still waiting for parts that are not easily found, Guess what fast forward I have sourced and found the parts but the manager at the panelbeaters is no where to be found or even answer nor return my calls. Miway is just collecting my insurance premium for what? this kind of service?