Annoyed disgruntled Miway

I am really annoyed and poor service that is being portrayed by Miway Business, I submitted a claim last week up until today its still not paid and they keep telling me they cannot verify the Police report , i find as a very lame excuse as i already took the car to their assessors and the already sent the report last week already. So why delay , for am losing money as the car is not working and its a business insurance. When you sign up for new contract they tell you the good stories how the approve claims in 24 hours but today its almost one week full with no claim approved. This is the why i cancelled my personal insurance. AND THE REASON IM Given by their call centre agents is the person handling the case is not at work. Really this is crazy.