Angry Unsatisfied MiWay Client

I have had MyWay house contents cover which includes help should I need an electrician, then they will pay the call out fee and 1 hour labour according to my schedule.

Now my stove just dies while I'm cooking and I request an electrician, I'm told their electricians don't work on stoves. It would have been nice if this was clear in my schedule. its interesting that now that I need service the excuses come in. I'm so fed up with insurances that just present this false front of things they do for their clients but when its time to deliver there are 1000 excuses.