EM
Elizabeth M
1 reviews | Active since Nov 2018
08 May 2024, 10:52
Angry customer
I had a car accident in August 2023, my car hit a pole as it couldn't stop after I was hit by a drunk driver on the back of my car. Only the back side was repaired. The front right bumper was not fixed. After following up I was called to get it assessed. I followed up and couldn't get assistance. In April 2024 I was told that the dent was not accident related. Yet they admit that I reported the same dent as part of the accident report. I had road side assistance personell who saw that I couldn't stop and they were helping as they could see that I was about to make more accidents. Miway further told me that the assessor says I must do a new claim and I am expected to pay another access fee again.
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Replies (2)
MiWay Insurance's replyOfficial
08 May 2024, 10:53We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply08 May 2024, 10:53
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
EM
Elizabeth M's updateReviewer Update
08 May 2024, 12:57You guys are very dishonest because you sent me a messages and email saying that Gugulethu Ndlovu called me and couldn't get get hold of me and that's not true. You are expecting me to call back again. Yet I called for the same thing since last year August. I am sure that you'll lie to hellopeter and say that you couldn't get hold of me. But I have been calling for 9 months and haven't got a resolution
EM
Elizabeth M's update08 May 2024, 12:57
Reviewer Update
You guys are very dishonest because you sent me a messages and email saying that Gugulethu Ndlovu called me and couldn't get get hold of me and that's not true. You are expecting me to call back again. Yet I called for the same thing since last year August. I am sure that you'll lie to hellopeter and say that you couldn't get hold of me. But I have been calling for 9 months and haven't got a resolution