ANGRY CUSTOMER

I am really not happy with the service received from MiWay, their line that says doing things your way is actually a **** to get more clients.

In 2021 i lost my cellphone sent the claim through was then advised that since the phone was insured for an amount less than value of R5000 they will have to give me a gift voucher since they can't find the cellphone i had at that time which limited me to buying a cellphone online as they only gave me a takealot voucher.

Now 2 years later i am putting a claim as my phone fell into water, to be told that regardless that i had my cellphone insured for R4100 and the replacement phone that they found will be R3650 i still need to pay in the excess fee of R680 as that means i was under insured and this was not communicated with me prior to taking cover.

WATCH OUT