IM
Itumeleng M

1 reviews | Active since Oct 2023

07 Dec 2023, 19:33

Angry Client

I am dissatisfied about how my insurer treated me regarding my claim . I had a car accident in August in which I reported it and claimed sent them pictures of the accident. After a week of reporting my car the insurer decided my car is not economical to fix. When I queried this my feelings went considered, I asked for alternatives solutions in which I was told to get a quote from a panelbeater and then that quote will be review. The quote I provided was rejected on the basis that the panel beater omitted other things yet that person assessed the car physical and my horrible insurer refused to do it physically claiming pictures they received are enough to make a decision on it. During this whole ordeal I have not had a car to get by ,yet the option I had taken with the insurer has a curtesy car but Miway did not care that I had a car or not. The insure is so focused at writing my car off not putting their client first, I mean why did they tell me to get a quote then they knew they were going to reject it cause they want to make money with my car. At this point I regret ever choosing them as my insurer. Miway the worst insurance anyone can select horrible service

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Replies (1)
MiWay Insurance
MiWay Insurance's reply07 Dec 2023, 19:34
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team