MD
Monique D

1 reviews | Active since May 2020

15 May 2020, 23:58

Angeline Mbatha

Angeline Mbatha , now this lady was exceptional . Today at 17:23 I phoned Miway telling Mrs Angeline Mbatha that I was stuck next to the highway without petrol . She immediately helped me and logged a call to Firsthelp to assist me , during the time of me standing next to the highway, she phoned me 3 times at 17:50 , 18:09 & 18:29 to find out if the gentleman from Firsthelp has arrived to assist me and if I was still oky . Everything she'd end the call with , "Good bey , I'll speak to you soon" . She made me feel extremely calm and assured me that help is on the way . I extremely impressed with how professional she was . Mrs Angeline Mbatha I just personally what to thank you for keeping me calm and and not making me feel more stupid then I already was feeling , and also to a current degree I felt save with you checking up and making sure I'm still oky . You are what great service is all about . Thank you .

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Replies (1)
MiWay Insurance
MiWay Insurance's reply16 May 2020, 09:31
Official
Wow - it sounds as if Angeline made your day! Thanks for taking a moment to give her such great feedback and for sharing your positive service experience with us. We look forward to keeping you impressed for years to come.

Best regards,
The MiWay Team
 

Best regards,