An asset to Mi-way

I found myself in financial strains and had to cancel my insurance with mi way after 5 years of service. Good Service i might add. I contacted them and I was blessed with Ntokozo from retentions division. What a guy, a professional. This consultant is knowledgeable, empathetic, patient and considerate. This are not skills you get often from call centre, especially on 1st contact effort. <br> <br> After detailing my situation to Ntokozo, he reviewed my account, and even realised that the premiums would have been reviewed if i would have notified miway that the vehicle is paid off. He made it clear that miway wouldn't want to loose a client like me. He paused my premiums for a certain period, to accommodate my financial situation but unfortunately things did not change on my end. I called Ntokozo back and said thanks for all you have done though, but cancel my policy. Ntokozo instead promised to look into this situation with a fresh eye. Oh and yes he did, he called me back with an affordable offer. An offer to retain my policy with the premium i could afford, Ntokozo, you are a star,yo're customer relations management material. My family and I are grateful indeed!! <br> Regards<br> Mrs Matlala