KM/T
KG Moloto / Thothela

1 reviews | Active since Sept 2011

13 May 2020, 11:53

Amazing Service from Aron (Assist)

I called in to get assistance after being stuck due to a flat battery, as a woman its a scary experience especially if you stuck in areas you not fami**** with regardless what time of day it is , I called the 1st time and got through to someone and she wasn't helpful and she sounded like she was not interested and i got even more frustrated and when i phoned the 2nd time my call went to Aron (my life saver) he emmediately took charge of the call and told me not to worry and he took my details within 3mins the we were done :-) , The tow guy Phillip was there in a blink of an eye and voila it was done and i was on the road again!!! Thank you Aron your professionalism and beautiful telephone ettiquette :-) you are a keeper and hope Miway knows that!!! Thank you !!!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply13 May 2020, 14:36
Official
We are so sorry to hear that you initially didn't receive the help you needed and we can assure you that this is not the MiWay way! We are so happy to hear that Aron was able to turn things around and assist you when you needed him most - we will be sure to share your kind words with him and let him know how helpful he was.

Best regards,
The MiWay Team