Am migrating with everybody I know. Worst service ever

My car got bumped while parked at the fast food outlet. Followed the correct procedure and also informed Miway insurance. The incident happened on the 22nd of December 2020 at night and I reported the following day. Till today am being sent from pillar to post, my car is not fixed yet. Am sitting with an approval for the panelbeaters but I can't get approval for the courtesy car which is part of my package as far as I can remember. I wonder what's the hold up, what is so difficult about fixing a minor dent? It's been 3 weeks now, I am concerned that should I encounter a bigger problem where my car is really damaged to a point that it can't be driven, will I have to resort to public transport while I pay an insurance company to enjoy the comfort of my money. I think the best way is to shop around for another insurance that takes care of its clients. Please cease all your debits immediately and resolve this matter promptly.