Although the initial process was tedious and drawn out, the 1st person that assisted was an excellent sales person and did his absolute best

Although the initial process was tedious and drawn out, the 1st person that assisted was an excellent sales person and did his absolute best. After he could not get me to agree, he transfered me to a senior person (Mpho) who made the process seem quick and easy and came back with an unbeatable quote. I'm happy that at no point I lost me temper or felt agitated by the process. I would suggest you please look at the quality of headsets or communication devices your agents use as the quality of the call was not great