ZN
Zandile N

1 reviews | Active since Jul 2020

11 Oct 2021, 11:14

Almost satisfied with your service

I would like to thank Getrute Lebalo for her exceptional customer support as to how the claim process works as it was my first experience. She took her time to briefly explain what initiative has Miway taken to resolve my problem. She has a heart of gold. I'll also like to highlight that Mpumi Nkumbe at first she did not sent any correspondence about my claim progress after I have made follow up with Miway numerous times, however I'd say she did get back to me and apologized I give her a room for improvement and she did dedicate herself to call me the soonest to resolve my claim. Thank you Miway for assisting when I called for help for road assist when I was panicking and Mandla from a 3rd party service provider was very empathetic to me when I was traumitised with all the saga of attempted hijack happened. Well in a nutshell I am proud to be Miway client. ❤️

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Replies (1)
MiWay Insurance
MiWay Insurance's reply11 Oct 2021, 12:28
Official
We’re thrilled to hear that Getrute, Mpumi and Mandla are as enthusiastic as they are about delivering awesome service, and that they have made such a lasting impression on you. We’ll be sure to high five them for going out of their way, so you can #LiveYourWay! 🙂
Best regards,
The MiWay Team