Almost perfect, but one point of broken communication

MiWay was responsive and assisted with my insurance claim. Everything was perfect until I received a form to sign and send back to receive payment, which I did, but then I never got a response for 3 weeks and assumed they got it but didn't acknowledge it.

I then chatted to Kwena Papole from MiWay on Whatsapp, and the issue was sorted within a few minutes, so 5 stars for Kwena Papole.

Neither the form, nor the email that I got it from, mentioned a return address, so I just sent it to the same email that I got it from.