Almost a month a car hasn't been fixed

Policy Number: ***3 claim number: ***

Claim was approved on the 6th and a confirmation letter was sent with Auto body worx Bloemfontein as a service provider to fix my car. It has been almost a month waiting for a panel beater to call for repairs. Miway consultant who assisted with a claim was Andile. I called Autobody, they confirmed that the authorisation number was sent and cancel same day on the 6th. On the 19 I called Miway claim department and spoke to Nkosazana, she then requested for people whom the email was sent to and she promised to revert back with feedback but she couldn't, assessor by the name of Pravin A and Genevieve they were suppose to give feedback to email sent by Autobody and to me. No one has contacted me ever since. And I'm even considering changing to another insurance my car has been fixed.