SM
Sylvia M
1 reviews | Active since Apr 2024
16 Apr 2024, 19:03
ALL I ASK IS FEEDBACK REGARDING THE OUTCOME OF THE CLAIM AND THAT MI WAY SHOULD TREAT THEIR CUSTOMER'S FAIRLY BY KEEPING CUSTOMER'S UDATED OF THEIR CLAIMS
TERRIBLE SERVICE AND ALMOST NO FEEDBACK FROM MIWAY CLAIMS DEPT. I SUBMITTED A CLAIM ON 26.03.2024 ON 08.042024 I WAS ADVISED THAT THE CLAIM IS WITH MANAGMENT FOR VALIDATION. I REQUESTED FEEDBACK REGARDING TURN AROUND TIME (TAT/SLA) AND NO FEEDBACK WAS PROVIDED EVEN AFTER SENDING NURMERIOUS EMAILS. I CALLED TODAY AND WAS PUT ON HOLD FOR MORE THAN 12 MINUTES AND WAS ADVISED TO HOLD ON FOR FEEDBACK, THEN THE CALL WAS DROPPED ON MY EARS.
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MiWay Insurance's replyOfficial
16 Apr 2024, 19:04It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply16 Apr 2024, 19:04
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team