Alarming service

My grievance is against Miway Insurance. A year later my 3rd party claim is not sorted by their legal team. They claim that their client was not insured. I called and verified that their client was insured with their claims department and their client at the time of the accident. All documents and video recordings submitted to date. No settlement as yet. Neither did their client get sorted nor I. Accident date was 22 September 2016. Portia confirmed that the client was insured. Prenisha in legal says otherwise. Absolute disgusting service.