Aggressive and Rude

MiWay cold called me for a car insurance quote, normally i don’t engage, but on this occasion I was more than happy to see if MiWay could beat my current insurer ***, as I felt I was paying too much, despite being with *** for many years.

All was going well, I stated at the beginning that I only require a quote, that I would go away, compare and if I was happy with MiWay I would switch over.

The sales person Craig, a “senior advisor” who stated that he usd to work at ***, started out alright, but as the call progressed, he became more and more aggressive and over reactive, and aggressively trying to get me to commit and switch. I calmly told him no, that I was happy with what he had quoted me, but that I wanted to compare apples with apples and that if I was happy I would come back to him. He then got, in my opinion, rude and aggressive again, and sadly blew the deal in my opinion.

The call was going really well, and I was happy with what I was hearing, but to then go from being happy to being frustrated and violeted in seconds has really left a bad taste in my mouth about MiWay. I have to feel happy about my insurer, which is why I remained loyal to ***X for so many years because of the other peer nominal customer service and lovely attitudes. Sadly MiWay, you had a very real chance of winning me over to you, but seeing how aggressive and unprofessional your sales staff are, I will be sadly advising many people and clients not to try you and sticking firmly with my current insurers.