agents don't listen, no loyalty to clients!

I spent the better part of my morning trying to change my address for my policy. <br> all of a sudden my excess on home content is increased by R1200 with no claims and car excess increases by R1500??? WHAT ON EARTH!!!<br> I got a quote for the address not too long ago and there was hardly a difference in premium, but from July till now it has gone up almost R200. i would like a copy of the recording<br> THIS IS THE TREATMENT FOR A LOYAL CLIENT OF 5YRS.. with 3 referrals.<br> then the best part... THE AGENT DOESN'T EVEN GET THE SPELLING OF THE STREET NAME CORRECT! i had to spell almost everything then she still gets it wrong!! now Im sure you are just waiting for a claim to say... \oh no sorry you are not covered because the street name is incorrect."<br> I SENT 2 CALL BACK REQUESTS!!! YOU IGNORE IT!!<br> i would like a copy of the recording"