SM
Spo M
1 reviews | Active since Aug 2017
22 Nov 2021, 15:10
Agent put the chat on hold without notice.
Your agent Puleng put the chat on hold without notice to me. I have been waiting for 8 minutes not knowing what is happening. I suggest that you train your agents in this regard.
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Replies (2)
MiWay Insurance's replyOfficial
22 Nov 2021, 16:01We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply22 Nov 2021, 16:01
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
SM
Spo M's updateReviewer Update
22 Nov 2021, 16:43I finally got someone with patience to assist me, thanks Tiisetso Setsiba
SM
Spo M's update22 Nov 2021, 16:43
Reviewer Update
I finally got someone with patience to assist me, thanks Tiisetso Setsiba