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SW
Simon W

1 reviews | Active since Jul 2013

25 Jan 2018, 15:13

Again a bicycle issue!!!

My last complaint to MiWay was about the insuring of my bike. This review is about the appalling and quite frankly useless claim process for the same bicycle.

I have cracked my mountain bike frame and I logged a claim on the 11th January 2018. I have had little to zero feedback or resolution on this claim. I have not had a bicycle for 2 weeks now! Please can a person that wants to retain my business contact me regarding this claim so that this can be resolved ASAP?

Truly disappointed with you guys.

0
Replies (6)
MiWay Insurance
MiWay Insurance's reply25 Jan 2018, 15:32
Official

We're so sorry to hear that you feel this way. We assure you that it's never our intention to cause you any hassles. We've passed your message on and someone will be in touch.

Best regards,
The MiWay Team

Best regards,

SW
Simon W's update26 Jan 2018, 10:43
Reviewer Update
And I am still waiting for this call!!!!!!!!!
MiWay Insurance
MiWay Insurance's reply26 Jan 2018, 10:52
Official

Thanks for bringing this to our attention. We'll follow up on your behalf and get back to you with feedback.

Kind regards,
The MiWay Team

Best regards,

SW
Simon W's update26 Jan 2018, 14:25
Reviewer Update
I don’t know if you guys are taking me seriously. If I do not receive a call today I will log a complaint with the Ombudsman.
MiWay Insurance
MiWay Insurance's reply26 Jan 2018, 15:56
Official

We assure you that someone will be in touch!

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply29 Jan 2018, 11:17
Official

We value your feedback, and thank you for taking the time to write to us! Tracey has since been in touch to discuss the way forward on your claim and she’s explained what is still needed before your claim can be finalised.

Please feel free to give us a call should you have any further concerns in the interim.

Kind regards,
The MiWay Team

Best regards,