AGAIN!!!!!

Miway me again. This is regarding my excess of R7500. On the 10th September 2024 I was advised "Please note that the third party's insurance company confirmed that they are awaiting their insured's own damages to be finalised before they can assist further". On the 20th ultimo I enquired and was told telephonically the status quo remained the same. I have sent an email on the 8th and 9th instants (which I know was well received by Karishma Maharaj {legal expert} because she asked Kgomotso to respond). To day is the 10th instant no response ....no update. I was coerced by a fine young lady from your retentions department to stay. Tell me Miway am I supposed to just sit back and wait for better days and not obliged to enquire about my matter bearing in mind I have forked out they excess as well as the shortfall in the claim which Miway paid. And of course not be afforded the courtesy of a response. I know all the blah blah about excess not being guaranteed but until I am advised otherwise surely I have the right to enquire. This is my money expended, my policy and surely I have a right to be kept abreast of what is going on