PP
Patrick P

1 reviews | Active since Oct 2016

13 Oct 2016, 19:57

Aftermarket fixes authorised by Miway

<p>After three months of complaining from the day an aftermarket window was fitted on my vehicle, the third brake light falling out while driving and informing both parties involved, resolving to without my authorisation; use double sided tape to fix the less than substandard degrading workmanship, authorised by MiWay and carried out by glass fit. Need I say more, I'll conclude with saying thank you Glynis Masemola and Dude Maluleke from MiWay for doing things your way and neglecting customer service, business ethics as well as the facts of the situation. One pays a monthly premium for quality double sided tape repairs to be done and aftermarket parts to be used being authorised by you. Mediocre sherades at my expense and with my car is degrading and not wished by me upon anyone.</p>

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Replies (5)
MiWay Insurance
MiWay Insurance's reply14 Oct 2016, 08:20
Official

We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.


Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply18 Oct 2016, 11:26
Official

Thanks for giving us the opportunity to discuss your concerns with you in more detail.

We understand your frustrations and we’re sorry that you’re unhappy with the repairs on your car. We have since been in touch to discuss your concerns, and we’ve explained your cover properly. We urge you to give us a call if there’s anything else we can help you with. Thanks!


Best regards,
The MiWay Team

PP
Patrick P's update19 Oct 2016, 20:25
Reviewer Update

To whom it may concern

Since posting our unsatisfactory experience on Hello Peter no one from MiWay has made and effort to contact us via email or telephonically. In response to the statement of an opportunity being forwarded to discuss our concerns, yes an opportunity was granted and yet to our continuous disappointment no positive advances from MiWay

MiWay Insurance
MiWay Insurance's reply20 Oct 2016, 09:27
Official

Thanks for the note. Dudu will get in touch to discuss your concerns.


Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply20 Oct 2016, 13:49
Official

We hear you and we understand your frustrations, and we’re for any hassles you’ve experienced!

We have since been in touch with the repairer and they’ve assured us of their commitment to get your car ready ASAP! Please don’t hesitate to give us a call if you need any further assistance in the interim!


Best regards,
The MiWay Team