After lodging a claim with Miway on MiWarranty cover, I was requested to submit certain documents, which I submitted

After lodging a claim with Miway on MiWarranty cover, I was requested to submit certain documents, which I submitted. Days later I was told to submit another document which wasn't part of the initial pack. I also submitted. Claims advisor was not helpful because days later when I enquired about the progress I was told that my claim was closed and no outcome was communicated to me. Later on I was told that services records which I submitted were outstanding☹️. I had to resubmit before the claim was approved. It took them 2 weeks to process my claim which to me is so inconvenient and ***********. They need to improve their processes.