After 5 years with Miway, claim free, they offered me a pittance of a claim for the repairs of my vehicle

After 5 years with Miway, claim free, they offered me a pittance of a claim for the repairs of my vehicle. They decide at their own accord when your vehicle is irreparable and offer no assistance in the process. Really poor explanations as to options available and they are full of feeble excuses when it comes to holding up their end of the service.