After 4 years as a client the claims department just blatantly said no to a request to help claim third party from Discovery

I have been with Miway for 4 years and in August 2024 I reduced my policy due to finances as I wasn’t working. Friday 6 October I got a permanent contract and had a note to go back to comprehensive cover. As fate would have it on the R82 a driver rammed into me and caused unimaginable damage to the back of my car. I called Miway to ask if they could assist me with claiming third party from the driver B. They blatantly refused to lift a finger. Offered me a letter and to use that letter to claim from Discovery. After 4 years of comprehensive cover and only 2 unfortunate months this insurer is treating me like a piece of dirt. I will be definitely leaving and go to a more human insurer