After 1 month still struggling to finalize claim

I log a claim for an accident on the 31 March 2015. The claims advisor, Tiro, was very helpful at first. photos of my vehicle was sent on to them. After a week or so they sms me to say that my car has been removed from my policy and that Aprils fee will be back paid. This was all done. They updated my policy afterwards. Another few days went pass until I phoned mi way again. <br> <br> They then said that there was a confusion whether my car was still financed or not. I was then requested to sent them the original papers of the car to them. This was on the 21 of April 2015. <br> <br> last week Friday I had to call again just to find out that the claims advisor must now sent me papers that I had to sign before payments can be done. Today is Monday, still nothing. Long story short. All this time I had to call to find out what the status of my claim is, and every time there is a different reason. If I don't phone Mi way they will never call me. I left a message and they call me back, only after I already contacted them. I think this is very poor service towards a client of almost 6 years. <br>