Adequate and efficient customer service

While I was extremely satisfied with Abey Solala's quick assistance I have been dissatisfied with the continuous calling to client services to update my policy schedule and it not being promptly fixed hence the frequent calls.

However, Abey Solala not only tried to assist me as quickly as possible but he also emailed me my updated policy schedule from his own personal address to ensure that I received my policy schedule. It is that kind of thinking on the feet that helps retain customers.