Additional Excess in my policy

<p>To Whom It May Concern,</p> <p> </p> <p>I have a policy with Miway Car Insurance since February 2015, Policy Number: ********** 0. When I take the insurance with my Miway, on the first and second contracts they send me therev was no additional excess of R2000.00 on my policy. On the 2017 contract they send me there is an Additional Excess of R2 000.00 which I don't understand where it comes from. I just hear of it last week when I lodge a claim, and the problem that I'm having right now is I have to pay the Excess of R4 250 and the Additional Excess of R2 000.00 which was not there when I took the policy in Feb 2015.</p> <p> </p> <p>I have send them an email yesterday and also send a quiry this morning but no one responded. My car is damaged on the passenger side, both doors where damage and they decided to repair them instead of of replacing them. I took the car to another panel Beater in Kempton Park, and they accessed the car and gave me the quote, and I send it to Miway. They asked me to bring the car to their Panel Beater in Benoni (East Rand) for assessment, and did what they've asked.</p> <p> </p> <p>I strongly believe that Miway Insurance they are not transparent to clients, or maybe they taking the advantage of I am women. </p> <p> </p> <p>Can someone help in this regard, please!!!</p> <p> </p> <p> </p>