TS
Tafadzwa S

1 reviews | Active since Jan 2014

19 Dec 2019, 17:15

Additional excess added to policy with no explanation or notification

I recently changed a vehicle on my policy and noticed a single-vehicle additional excess had been added to my policy I queried it and was told it has always been applicable, I backtracked my policies and realised it has not always been there but was sneaked in when I had called in to change a vehicle. My frustration is that it was never communicated but just sneaked in, A miway manager has said this is a standard procedure as changes are communicated via policies but I disagree global changes have always been communicated via a letter that accompanies the updated documents. Am I really expected to read a policy document every time I change a vehicle or an address just in case some other excess is sneaked in???

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Replies (1)
MiWay Insurance
MiWay Insurance's reply19 Dec 2019, 17:18
Official
Thanks for taking the time to write to us and for bringing your concerns to our attention! We’re so sorry for any inconvenience that has resulted because of this. We have escalated your concerns on to our team and one of our agents will be in touch to discuss your concerns with you in more detail and to see how we can make things right.

Best regards,
The MiWay Team