Actively listened to concerns and addressed a burst geyser quickly

<p>I had a geyser burst in the early hours on Sunday morning. I logged a claim with MiWay on Monday, and at first there was a discrepancy on an additional excess that was listed on the system.</p> <p> </p> <p>This honestly had the makings of being another bad service complaint, however, on individual in particular got involved and not only actually listened to my position, but also proactively took steps to rectify the situation, specifically with the excess. </p> <p> </p> <p>I've had a run of bad experiences with MiWay and would like to particularly thank Monique Kritzinger for her assistance and proactive support in this regard. I'm hoping the rest of the operational team will be able to back her and finalise on the decisions made and this doesn't slip into another bad experience.</p> <p> </p> <p>Additionally, the geyser was replaced within 24 hours and while some tiles were damaged, the service provider confirmed they would return with replacement times and waterproofing to address damages ASAP and were able to shuffle tiles so the damaged tiles were over the edge.</p>