acting in bad faith

<p>On the 12th of May 2016 my polo vivio was hijacked.</p> <p>At the time of the hijacking my boyfriend was driving my vehicle.</p> <p>He borrowed the vehicle on that day as he had to work late so I lent him my vehicle.</p> <p>Frans Mpolokeng was the assessor from Miway .He first met with my boyfriend to find out what happened and took pictures and went to investigate the scene</p> <p>where the hijacking took place. He then asked me to meet him so I did at a mcdonald’s and that’s where he kept making allegations and waiting for</p> <p>a response out of me.</p> <p>When I asked him for the proof he says he’s wifi isn’t working to show what evidence he has. At this time they had all of the information the documents from the SAP statements and as requested . He already went to my home address to confirm my address .</p> <p>Then he spoke to my securities at my complex with my permission to find out where is my car and he spoke to the guard and then comes and confronts my boyfriend and I</p> <p>and says the guard said that my boyfriend is always driving the car and it isn’t park at my premises. He **** again to get a reaction out of us. I have confirmed with my securities</p> <p>on this one and the securities exact words was he’s twisted my words. I never said that. Interesting he’s going with lies and interrogating us.he even went to my boyfriends complex investigating about where the car is parked.</p> <p>Then they give us a letter stating that my boyfriend and I</p> <p>need to meet them by a certain date as they need to discuss as they are in the process of validating and assessing the claim for the alleged incident. I really don’t understand as to why we needed to meet them</p> <p>so often as most insurance companies handle all claims over the phone. They inconvience us as we need to take time off work everytime to meet them only for them to interrogate us like *********. We get there and I email Frans earlier to confirm we will meet them on the 21 of June. When we get to the offices Frans neither Herman Jonker is at the office. They didn’t even respond to the email and then they say that there was a misunderstanding as the letter for the meeting. So we wait for him , So we get into the meeting when we where seated another man with Frans</p> <p>starts interrogating my boyfriend about his past insurance. I mean what does that have to do with anything. Then Frans keeps mentioning that my boyfriend is the regular driver knowing</p> <p>that on my insurance policy I am the regular driver. I am the owner of the car. The meeting was mainly for my boyfriend not even me being the policy holder . So at the end of the meeting they ask us for complex access, gautrain, work access records. We met on the Thursday and then they</p> <p>send us a letter on Friday stating that we need to hand over this information by Tuesday. How ridiculous because there was a weekend and also there’s process involved into getting this information.</p> <p>This information cannot be obtained that easily. My boyfriend works for a bank. There will all sorts of questions as to why we need this from his employer. We then asked for an extension till Friday, then</p> <p>They sent us a letter stating that we need to give them the information by Thursday, knowing that we asked for an extension. On Thursday evening I get a call from Frans Mpolokeng and my claim has been rejected</p> <p>Due to that during there investigation they found out that my boyfriend is the regular driver and I am not. They have e toll records of my vehicle. </p> <p>I have disputed the following claim.</p> <p>14 days has passed. No one has called me regarding the following. I will be taking the following to the Ombudsman.</p> <p>Please people be aware of Miway, they are really ********* and immoral. I took out car insurance for any unforeseen circumstances.</p> <p>They even phoned me in June to tell me my insurance is cancelled as of the 31st of May without my permission. They need to be schooled how to deal with clients. I requested all of the information and recording as I am legally entitled to The information and I was refused.</p> <p>Truthfully how can you claim the following without handed over the facts. Herman Jonker says they cannot give me this as they are investigating because of ********** activities.</p> <p>Miway is for themselves and against you. They act is bad faith. A hijacking is a traumatising experience. I need to pay for a car that I don’t have. I paid for a service but now that</p> <p>This has happened I need to run after them. I need to suffer taking public transport, when my car was my convenient The way they treat you after the incident happened is as if you are a ********.</p> <p>I wish they would investigate the missing vehicle like how they investigate the policy holders. They are definitely not for you. Utterly disgusted with the service. I will be going to the ombudsman.</p> <p>How can you come to a conclusion without the facts. Plus after they rejected my insurance I still need to pay them an amount for them investigating. I mean that is there job.</p> <p>Really ridiculous and misleading waiting to get a reaction.</p> <p>My vehicle is insured for private use as I know that I can use my vehicle for social purposes. claim number C733552</p>