ACCIDENT REPORTED IN JULY CLAIM STILL NOT PAID

I WAS BUMPED BY THE MIWAY CLIENT ON THE 08/07/2017 AND DAMAGED Y BUMPER. SHE REPORTED THE CASE IN THE SAME MONTH AND TILL TODAY MY THIRD PARTY CLAIM IS STILL NOT SETTLED. FOR EVERY PROCESS OF THE CLAIM THEY TAKE THEIR OWN TIME, NO COMMUNICATION . I HAVE BEEN DRIVING WITH MY CAR OVER 6MONTHS WITHOUT A BUMPER AND I'M GETTING NO JOY DEALING WITH MY WAY. MY HUSBAND HAD A CLAIM WITH OUTSURANCE AS A THIRD PARTY BUT WITHIN 3MONTHS ALL WAS SORTED.

MY CLAIM NO IS C868454 CAN SOMEONE URGENTLY SORT THIS MATTER PUT FOR ME.