Accident cover case nr 119511

After having had my unfortunate accident last week and putting through my claim nr 951195 i first had to wait until friday for a accessor to come and view my car and then only received a phone call on monday asking me more questions of the nature of my accident after that i was promised that they would call me back and send me an email regarding my finalised claim.today is the 12/04/2018 still no response via email or phone except for the email that i had to rate my experience of the claim process.what claim im unaware of the situation thats happening at the moment i feel as if i was left in the dark,eager to take my premium at the end of the month but when it comes to claims you are unwilling to help. It leaves me with a bitter taste in my mouth considering now that i will take the matter into my own hands,take my vehicle and repair it on my own and cancel my miway insurance